We always welcome new patients and we would be pleased to have the opportunity to provide excellent dental care for you. Your family, friends, neighbours, and co-workers are also welcome.
If you are visiting our office for the first time, we ask that you arrive about 15 minutes early to complete a new patient questionnaire and register with our friendly and knowledgeable front staff. We also require your dental insurance information [policy/contract number and ID/certificate number] at least one day before your appointment in order for us to confirm your dental coverage information. It is important that you make certain that your dental insurance policy and personal information are always current.
Transfer of Diagnostic Records
If you are a new patient coming to our office for the first time and you have had recent X-rays taken with your previous dentist, we ask that you provide us with the name of your previous dentist and the dental office so we can request your diagnostic records. We require that you sign a release form, giving your consent to transfer your diagnostic records to our office.
Direct Dental Insurance Billing
Most dental insurance plans are accepted at our office. It is your responsibility to know your dental coverage, including its limitations and deductibles so that you can be prepared to pay your share on the day services are rendered.
Most dental plans allow Assignment of Benefits or Direct Billing. As a service to our patients, our office will submit dental claims to the insurance carrier. Our policy is to submit all insurance claims electronically on a daily basis. We offer electronic submission (EDI) to expedite the claim process. Any balance not paid by the insurance company is the responsibility of the patient. Payment is required at the time of service.
If EDI submissions returned as a claim acknowledgment only, our office will estimate your portion based on your dental coverage information. Most insurance companies take two to four weeks to return payment; if a credit balance results on your account, you will be notified and a refund will be sent to you, or you will have the option to keep your credit for future use.
Please note that it is very difficult to estimate how much exactly your insurance will pay; if it results in a balance owing to your account, we will send you the statement along with an attached EOB [Explanation of Benefits] from your insurance carrier, explaining the details of payment.
However, there are some dental plans that do not allow Direct Billing, or are Non-Assignment of Benefits. This means that they will only pay you, the patient, directly and not the dental office. If your plan is non-assignment, you must pay for your treatment in full, on the day of service. Your plan should pay you within two to three business days, either by direct deposit into your bank account or by cheque.
We welcome your choice of payment including Cash, Debit, Visa, MasterCard, and direct billing to your insurance as a convenience to you.
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